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Managing Employee Performance and Conflict (XHRM 1105)

May 2 @ 9:00 am - 12:00 pm PDT


Increase employee engagement and optimize productivity by applying performance and conflict management strategies! This accredited BCIT course will be hosted by the Whistler Institute and delivered over 6 mornings in-person in Whistler during May 2024.

Course Description

Attracting and retaining talent, and reducing flight risk in a competitive marketplace is critical. This in-person course is accredited and delivered over six 3-hour classes. It will provide students an understanding of performance management and the role it plays in achieving organizational strategy and optimizing productivity. Coaching will also be explored in this course. Students will develop skills and gain knowledge on how to effectively coach, give feedback, and motivate employees, with the goal of increasing employee engagement and driving employee and organizational success. It will examine the steps in leading organizational change and the strategic importance of career planning and development. Further, this course will identify the sources of conflict, different conflict handling styles, and provide students with techniques to minimize conflict in the workplace. It will examine the role of management, supervisors, and team leaders in conflict resolution and identify the traits and characteristics of an effective conflict manager.

Course Learning Outcomes/Competencies

Upon successful completion of this course, the student will be able to:

  • Develop and apply effective strategies, methods, and processes to motivate employees, optimize productivity and employee development
  • Demonstrate how to effectively coach, empower, and motivate employees as well as set goals and give/receive feedback.
  • Discover the tools and apply a range of techniques to create the employee experience in your organization.
  • Identify the nature and sources of conflict in the workplace with a focus on developing the skills necessary to manage it.
  • Identify the different conflict handling styles and the circumstances in which each would be most appropriate, and develop the interpersonal skills that support productively managing conflict.
  • Apply conflict intervention strategies; identify the role of third-party intervention, management, supervisors, and team leaders in conflict management.

Course Details

New students to BCIT will need to register for an A# in order to register (the same link can be used if you have forgotten your A#).

  • CRN: 69495
  • Fee: $327 for all participants regardless of immigration status. Registration closes 5pm April 22. Cancellation policy: non-refundable within 7 days of the course start.
  • Instructor: Melissa Mclachlan
  • Dates: Delivered over 6 mornings on May 2, 9, 16, 23, 30, and June 6. Time: 9 AM-12 Noon.
  • Format: In-person classes
  • Location: May 2, 9, 16, 30: Board Room, Whistler Chamber Of Commerce Boardroom, 4230 Gate Way Dr #201, Whistler, BC V8E 0Z8. May 23 & June 6: Multipurpose Room, Maury Young Arts Centre, 4335 Blackcomb Way. Whistler, BC, V8E 0X4
  • Credits: 1.5
  • Hours: 18


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XHRM1105 Registration
18 available


May 2
9:00 am - 12:00 pm PDT


Whistler Institute


4230 Gate Way Dr #201
Whistler, British Columbia V8E 0Z8 Canada
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4335 Blackcomb Way
Whistler, BC V8E 0X4 Canada
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